After applying Exchange 2010 SP1, all our users are unable to reply / forward emails in OWA (light version or 'enhanced' whatever it's called now). Some emails they cannot even click on without getting error messages. I've already fixed the "Domain Names / Names have spaces in them" problem, this seems to be a different issue. Here are the details of the error message:
A problem occurred while you were trying to use your mailbox.
Request
Url: https://mail.somedomain.com:443/owa/forms/premium/EditMessage.aspx?ae=Item&t=IPM.Note&a=Reply&id=RgAAAAB%2bIFYFTDN7TbxQvGTo67OwBwBizskAoOA5TY8Kb9KGkpSFAAFz9PEMAAD3nsi6Cs2%2bRqxWWcrywGJpAAAx5wW6AAAJ
User host address: 192.168.30.12
User: Gohl, T.J.
EX Address: /o=xx/ou=Exchange Administrative Group (xx)/cn=Recipients/cn=xx
SMTP Address: xx@xx.com
OWA version: 14.1.218.13
Mailbox server: MSG02.CORP.LOCAL
Exception
Exception type: Microsoft.Exchange.Data.Storage.StoragePermanentException
Exception message: The process failed to get the correct properties.
Call stack
Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag.InternalLoad(ICollection`1 extraProperties)
Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties, Boolean canSaveOrDisposeMapiProp)
Microsoft.Exchange.Data.Storage.StoreObjectPropertyBag..ctor(StoreSession session, MapiProp mapiProp, ICollection`1 autoloadProperties)
Microsoft.Exchange.Data.Storage.ItemBuilder.CoreItemBind(StoreSession session, StoreId storeId, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad, StoreObjectType& storeObjectType)
Microsoft.Exchange.Data.Storage.ItemBuilder.ItemBind[T](StoreSession session, StoreId storeId, Schema expectedSchema, MapiMessageCreator mapiMessageCreator, ItemBindOption itemBindOption, ICollection`1 propertiesToLoad)
Microsoft.Exchange.Data.Storage.MessageItem.Bind(StoreSession session, StoreId messageId, ItemBindOption itemBindOption, ICollection`1 propsToReturn)
Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItem[T](StoreSession storeSession, StoreId storeId, Boolean forceAsMessageItem, ItemBindOption itemBindOption, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItem[T](StoreSession storeSession, StoreId storeId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItem[T](UserContext userContext, OwaStoreObjectId owaStoreObjectId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Core.Utilities.GetItemById[T](OwaContext owaContext, Item& parentItem, String owaStoreObjectId, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Premium.OwaFormInternal.Initialize[T](Boolean itemRequired, Boolean forceAsMessageItem, String id, String action, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Premium.OwaFormInternal.Initialize[T](Boolean itemRequired, Boolean forceAsMessageItem, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Premium.OwaForm.Initialize[T](Boolean itemRequired, PropertyDefinition[] prefetchProperties)
Microsoft.Exchange.Clients.Owa.Premium.EditMessage.InitializeMessage()
Microsoft.Exchange.Clients.Owa.Premium.EditMessage.OnLoad(EventArgs e)
System.Web.UI.Control.LoadRecursive()
System.Web.UI.Page.ProcessRequestMain(Boolean includeStagesBeforeAsyncPoint, Boolean includeStagesAfterAsyncPoint)
Inner Exception
Exception type: Microsoft.Mapi.MapiExceptionCallFailed
Exception message: MapiExceptionCallFailed: Unable to get properties on object. (hr=0x80004005, ec=-2147467259) Diagnostic context: Lid: 55847 EMSMDBPOOL.EcPoolSessionDoRpc called [length=655] Lid: 43559 EMSMDBPOOL.EcPoolSessionDoRpc returned [ec=0x0][length=522][latency=0] Lid: 23226 --- ROP Parse Start --- Lid: 27962 ROP: ropOpenMessage [3] Lid: 27962 ROP: ropGetPropsSpecific [7] Lid: 17082 ROP Error: 0x80004005 Lid: 26465 Lid: 21921 StoreEc: 0x80004005 Lid: 27962 ROP: ropExtendedError [250] Lid: 1494 ---- Remote Context Beg ---- Lid: 26426 ROP: ropGetPropsSpecific [7] Lid: 21970 StoreEc: 0x8004010F PropTag: 0xE9D0102 Lid: 21970 StoreEc: 0x8004010F PropTag: 0xE960102 Lid: 19506 Lid: 27698 Lid: 11285 StoreEc: 0x80004005 Lid: 5257 StoreEc: 0x80004005 Lid: 1750 ---- Remote Context End ---- Lid: 26849 Lid: 21817 ROP Failure: 0x80004005 Lid: 20385 Lid: 28577 StoreEc: 0x80004005 Lid: 32001 Lid: 29953 StoreEc: 0x80004005
Call stack
Microsoft.Mapi.MapiExceptionHelper.ThrowIfError(String message, Int32 hresult, SafeExInterfaceHandle iUnknown, Exception innerException)
Microsoft.Mapi.MapiProp.GetProps(ICollection`1 propTagsRequested)
Microsoft.Exchange.Data.Storage.MapiPropertyBag.GetProperties(IList`1 propertyDefinitions)
I'm also getting an excessive amount of ActiveSync 1008 warnings (every 5 seconds or so) for all my iPhone users after the update. I don't know if it is related, but iPhone email seems slow at best.