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Emails dropping when signature in body

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Hi Everyone,

 we have up to 2000 users in company, everything is fine.
but, one user in our company  complain that he didn't receive emails  with signature (image and text) ,,
but, when that sender sends the   empty message, the mail is arriving as it should be.

ps:he not receiving email from signature only from 1 sender and  no any NDR receiving by sender,  the  message just  missing... 

please help in advice, thanks 


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