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Exchange Server 2010 and BlackBerry access

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I have one user in our Exchange Server 2010 organiztion that uses a BlackBerry.  I cannot get it to sync to our Exchange 2010 server.  The account is setup correctly.  BlackeBerry recommended the following:

Verify that Microsoft Exchange Web Services is turned on and accessible on port 80 (HTTP) or port 443 (HTTPS) of the Microsoft Exchange Server. To check if Microsoft Exchange Web Services is turned on, visit one of the following Internet addresses:

  • http://<maildomain>/EWS/Exchange.asmx
  • https://<maildomain>/EWS/Exchange.asmx

(for example, https://mail.microsoft.com/EWS/Exchange.asmx)

If Microsoft Exchange Web Services is turned on and functioning correctly, the web address should display a XML page after the user credentials have been entered.

Note: A prompt may be presented for entering the username and password, before the page is displayed, so ensure that the XML page gets displayed after correct information is inputted

I set up EWS on our servers by entering the following command but I'm still not getting the XML code when I log in with the users account.

Set-WebServicesVirtualDirectory -identity "CAS01\EWS (Default Web Site)" -externalurlhttps://mail.contoso.com/EWS/Exchange.asmx -BasicAuthentication:$True

 

Any help woudl be greatly appreciated.

Thanks,

Hector


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