I'm trying to setup our help desk so that they have the ability to wipe users phones through the ECP. I've followed the steps in this blog post to create the necessary roles and groups but I'm at a bit of a loss as to how our help desk would actually accomplish this. If I log in to the ECP with an account that has the same rights as the help desk in the cookie crumb menu I only have the options to manage "myself" or "my organization". If I log in to the ECP with an Organization Management account I have another option in that menu that says "Another user", which I can click, select a user and have an new ECP window open for their options.
So my question is really how do I get our help desk to be able to wipe phones for other users when they don't have that extra option?
Thanks for any and all help.