I keep getting the Store logon failed error (1003) on the testexchangeconnectivity RPC/HTTP Connectivity test:
Testing RPC/HTTP connectivity.
The RPC/HTTP test failed.
Test Steps
ExRCA is attempting to test Autodiscover for testuser@xxxsoftware.com.
Autodiscover was tested successfully.
Test Steps
Attempting each method of contacting the Autodiscover service.
The Autodiscover service was tested successfully.
Test Steps
Attempting to test potential Autodiscover URL https://xxxsoftware.com/AutoDiscover/AutoDiscover.xml
Testing of this potential Autodiscover URL failed.
Test Steps
Attempting to resolve the host name xxxsoftware.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: ###.###.31.60
Testing TCP port 443 on host xxxsoftware.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The SSL certificate failed one or more certificate validation checks.
Test Steps
Validating the certificate name.
Certificate name validation failed.
Tell me more about this issue and how to resolve it
Additional Details
Host name xxxsoftware.com doesn't match any name found on the server certificate CN=*.bluehost.com, OU=PositiveSSL Wildcard, OU=Domain Control Validated.
Attempting to test potential Autodiscover URL https://autodiscover.xxxsoftware.com/AutoDiscover/AutoDiscover.xml
Testing of the Autodiscover URL was successful.
Test Steps
Attempting to resolve the host name autodiscover.xxxsoftware.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: ###.###.193.232
Testing TCP port 443 on host autodiscover.xxxsoftware.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name autodiscover.xxxsoftware.com was found in the Certificate Subject Alternative Name entry.
Certificate trust is being validated.
The test passed with some warnings encountered. Please expand the additional details.
Additional Details
ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 7/8/2011 9:41:35 PM, NotAfter = 7/8/2012 9:41:35 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Attempting to send an Autodiscover POST request to potential Autodiscover URLs.
ExRCA successfully retrieved Autodiscover settings by sending an Autodiscover POST.
Test Steps
ExRCA is attempting to retrieve an XML Autodiscover response from URL https://autodiscover.xxxsoftware.com/AutoDiscover/AutoDiscover.xml for user testuser@xxxsoftware.com.
The Autodiscover XML response was successfully retrieved.
Additional Details
Autodiscover Account Settings
XML response:
<?xml version="1.0"?>
<Autodiscover xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns="http://schemas.microsoft.com/exchange/autodiscover/responseschema/2006">
<Response xmlns="http://schemas.microsoft.com/exchange/autodiscover/outlook/responseschema/2006a">
<User>
<DisplayName>Test User</DisplayName>
<LegacyDN>/o=XXX/ou=first administrative group/cn=Recipients/cn=TestUser</LegacyDN>
<DeploymentId>e898680c-d151-48b0-a8d0-bf3b2ca11a6f</DeploymentId>
</User>
<Account>
<AccountType>email</AccountType>
<Action>settings</Action>
<Protocol>
<Type>EXCH</Type>
<Server>EX01.xxxsoftware.local</Server>
<ServerDN>/o=XXX/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EX01</ServerDN>
<ServerVersion>738180DA</ServerVersion>
<MdbDN>/o=XXX/ou=Exchange Administrative Group (FYDIBOHF23SPDLT)/cn=Configuration/cn=Servers/cn=EX01/cn=Microsoft Private MDB</MdbDN>
<ASUrl>https://ex01.xxxsoftware.local/EWS/Exchange.asmx</ASUrl>
<OOFUrl>https://ex01.xxxsoftware.local/EWS/Exchange.asmx</OOFUrl>
<OABUrl>Public Folder</OABUrl>
<UMUrl>https://ex01.xxxsoftware.local/EWS/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<AD>XXX-dc-srv01.xxxsoftware.local</AD>
<EwsUrl>https://ex01.xxxsoftware.local/EWS/Exchange.asmx</EwsUrl>
<EcpUrl>https://ex01.xxxsoftware.local/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/voicemail.aspx&exsvurl=1</EcpUrl-um>
<EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&exsvurl=1</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx></EcpUrl-mt>
<EcpUrl-ret>?p=organize/retentionpolicytags.slab&exsvurl=1</EcpUrl-ret>
<EcpUrl-sms>?p=sms/textmessaging.slab&exsvurl=1</EcpUrl-sms>
</Protocol>
<Protocol>
<Type>EXPR</Type>
<Server>exchange.xxxsoftware.com</Server>
<ASUrl>https://exchange.xxxsoftware.com/ews/exchange.asmx</ASUrl>
<OOFUrl>https://exchange.xxxsoftware.com/ews/exchange.asmx</OOFUrl>
<OABUrl>Public Folder</OABUrl>
<UMUrl>https://exchange.xxxsoftware.com/ews/UM2007Legacy.asmx</UMUrl>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<SSL>On</SSL>
<AuthPackage>Basic</AuthPackage>
<CertPrincipalName>msstd:exchange.xxxsoftware.com</CertPrincipalName>
<EwsUrl>https://exchange.xxxsoftware.com/ews/exchange.asmx</EwsUrl>
<EcpUrl>https://exchange.xxxsoftware.com/ecp/</EcpUrl>
<EcpUrl-um>?p=customize/voicemail.aspx&exsvurl=1</EcpUrl-um>
<EcpUrl-aggr>?p=personalsettings/EmailSubscriptions.slab&exsvurl=1</EcpUrl-aggr>
<EcpUrl-mt>PersonalSettings/DeliveryReport.aspx?exsvurl=1&IsOWA=<IsOWA>&MsgID=<MsgID>&Mbx=<Mbx></EcpUrl-mt>
<EcpUrl-ret>?p=organize/retentionpolicytags.slab&exsvurl=1</EcpUrl-ret>
<EcpUrl-sms>?p=sms/textmessaging.slab&exsvurl=1</EcpUrl-sms>
</Protocol>
<Protocol>
<Type>WEB</Type>
<Port>0</Port>
<DirectoryPort>0</DirectoryPort>
<ReferralPort>0</ReferralPort>
<Internal>
<OWAUrl AuthenticationMethod="Basic, Fba">https://ex01.xxxsoftware.local/owa/</OWAUrl>
<Protocol>
<Type>EXCH</Type>
<ASUrl>https://ex01.xxxsoftware.local/EWS/Exchange.asmx</ASUrl>
</Protocol>
</Internal>
<External>
<OWAUrl AuthenticationMethod="Fba">https://exchange.xxxsoftware.com/owa/</OWAUrl>
<Protocol>
<Type>EXPR</Type>
<ASUrl>https://exchange.xxxsoftware.com/ews/exchange.asmx</ASUrl>
</Protocol>
</External>
</Protocol>
</Account>
</Response>
</Autodiscover>
Autodiscover settings for Outlook Anywhere are being validated.
ExRCA validated the Outlook Anywhere Autodiscover settings.
Attempting to resolve the host name exchange.xxxsoftware.com in DNS.
The host name resolved successfully.
Additional Details
IP addresses returned: ###.###.193.232
Testing TCP port 443 on host exchange.xxxsoftware.com to ensure it's listening and open.
The port was opened successfully.
Testing the SSL certificate to make sure it's valid.
The certificate passed all validation requirements.
Test Steps
Validating the certificate name.
The certificate name was validated successfully.
Additional Details
Host name exchange.xxxsoftware.com was found in the Certificate Subject Common name.
Certificate trust is being validated.
The test passed with some warnings encountered. Please expand the additional details.
Additional Details
ExRCA can only validate the certificate chain using the Root Certificate Update functionality from Windows Update. Your certificate may not be trusted on Windows if the "Update Root Certificates" feature isn't enabled.
Testing the certificate date to confirm the certificate is valid.
Date validation passed. The certificate hasn't expired.
Additional Details
The certificate is valid. NotBefore = 7/8/2011 9:41:35 PM, NotAfter = 7/8/2012 9:41:35 PM
Checking the IIS configuration for client certificate authentication.
Client certificate authentication wasn't detected.
Additional Details
Accept/Require Client Certificates isn't configured.
Testing HTTP Authentication Methods for URL https://exchange.xxxsoftware.com/rpc/rpcproxy.dll.
The HTTP authentication methods are correct.
Additional Details
ExRCA found all expected authentication methods and no disallowed methods. Methods found: Basic
Testing SSL mutual authentication with the RPC proxy server.
Mutual authentication was verified successfully.
Additional Details
Certificate common name exchange.xxxsoftware.com matches msstd:exchange.xxxsoftware.com.
Attempting to ping RPC proxy exchange.xxxsoftware.com.
RPC Proxy was pinged successfully.
Additional Details
Completed with HTTP status 200 - OK
Attempting to ping RPC endpoint 6001 (Exchange Information Store) on server EX01.xxxsoftware.local.
The endpoint was pinged successfully.
Additional Details
RPC Status Ok (0) returned in 305 ms.
Testing the Name Service Provider Interface (NSPI) on the Exchange Mailbox server.
The NSPI interface was tested successfully.
Test Steps
Attempting to ping RPC endpoint 6004 (NSPI Proxy Interface) on server EX01.xxxsoftware.local.
The endpoint was pinged successfully.
Additional Details
RPC Status Ok (0) returned in 104 ms.
Testing NSPI "Check Name" for user testuser@xxxsoftware.com against server EX01.xxxsoftware.local.
Check Name succeeded.
Additional Details
DisplayName: Test User, LegDN: /o=XXX/ou=first administrative group/cn=Recipients/cn=TestUser
Testing the Referral service on the Exchange Mailbox server.
The Referral service was tested successfully.
Test Steps
Attempting to ping RPC endpoint 6002 (Referral Interface) on server EX01.xxxsoftware.local.
The endpoint was pinged successfully.
Additional Details
RPC Status Ok (0) returned in 104 ms.
Attempting to perform referral for user /o=XXX/ou=first administrative group/cn=Recipients/cn=TestUser on server EX01.xxxsoftware.local.
ExRCA successfully got the referral.
Additional Details
The server returned by the Referral service: EX01.xxxsoftware.local
Testing the Exchange Information Store on the Mailbox server.
An error occurred while testing the Information Store.
Test Steps
Attempting to ping RPC endpoint 6001 (Exchange Information Store) on server EX01.xxxsoftware.local.
The endpoint was pinged successfully.
Additional Details
RPC Status Ok (0) returned in 78 ms.
Attempting to log on to the Exchange Information Store.
An error occurred while logging on to the Information Store.
Additional Details
The Store logon failed with unknown error 1003.
Of course there is nothing about unknown error 1003.
Ideas?
Paul