Greetings.
I'll try to explain the situation:
Last Monday, a user complaint about incoming mail being directly sent to trash can even without reading it, at first I though It was an user missuse, so I fixed the rules and checked filters and blocked users.
3 days later still reports its happening, so I disables all the rules, created one for "all incoming e-mail move it to inbox" and added the domain to the white list, since it were random mails from domain users what where being deleted without even reading it.
Last Friday another user, of the same AD group, reported the same problem, so I'm beggining to discard It is an Outlook problem and could be an Exchange one.
Still I would like to ask, any idea whats going on?
We are using Exchange server 2010, the users got problems over Outlook 2010 and Outlook 2007, and its the same on both, random incoming mail from domain users went directly to the trash can.