Hi,
I have two Exchange 2010 SP2 in a Windows 2008 AD forest (globalroot.com).
We have 4 trusted domains between the Globalroot.com domain. There are a External trust for (incoming / Outgoing) and all the mailboxes are in the Globalroot.com envirionment, alle Mailboxex have been created as linked
mailboxes and linked with them Domains with his user-id accounts. Everything working fine for all users on a different trusted domains. Everyone they can send and receive.
Except, I have one domain at this morning they cannot access their mailbox by using OWA (internally / Externally). They get the following message if the use his Rail\G.Hessel and Password:
The user name or password you entered isn't correct. Try entering it again.
But Outlook 2003 locally on there network is working they can connect and email but NO acces on the OWA.
I try with a different account with on a different domain I can use the OWA. I try the same on a Internet connection outside I can logon and see all my stuff. I did the same thing on a internet connection with the user-id of rail.local they get the same message The user name or password you entered isn't correct etc.....
The trust between the Globalroot.com and Rail.local is working I can connect, I can create, I can change everything etc...I can resolve the domain and they can resolve GlobalRoot.com.
I did the following option:
Get-Mailbox -Identity "Hessel, Goerge" | fl LinkedMasteraccount
LinkedMasterAccount : GlobalRoot\G.Hessel
(wrong ID should be Rail\G.Hessel) but they can still use his Outlook client and it is working.
Nothing has been changed or upgraded on the both site.
I did the next steps on the existing user account :
Disable-Mailbox -Identity "Hessel, Goerge"
Clean-MailboxDatabase -Identity DB03
Create a new Linked mailbox again with powershell:
Conect-Mailbox -Identity "Hessel, Goerge" -domaincontroller DCdom1.Globalroot.com -User "Hessel, Goerge" -Database "DB03" -LinkedDomainController Amdc01.rail.local -LinkedMasterAccount "G.Hessel@rail.local" -LinkedCredential (Get-credential)
Mailbox added succesfully. And type the following command on the powershell:
Get-Mailbox -Identity "Hessel, Goerge" | fl LinkedMasteraccount
LinkedMasterAccount : Rail\G.Hessel (Account is OK)
User is allowed to connect to his mailbox everything is working but OWA doesn't still working. Still the same message. The user name or password you entered isn't correct. Try entering it again.
I create a new TEST user account on the same domain (rail.local) and create a linked mailbox .
Get-Mailbox -Identity "TestUser" | fl LinkedMasteraccount
LinkedMasterAccount : Rail\G.Hessel
I can logon on the client with outlook 2003 / 2010 it is working Ican send and receive emails. When I try to logon the OWA is it not working I keep still the message:
" The user name or password you entered isn't correct. Try entering it again."
The other domains with the same Extrenal Trust on the same store on the same Exchange server they can use his OWA and they connect with his client. No any problems.
But Rail.Local domain can't connect to the OWA doesn't work only with his client for all users on the Rail.Local domain.
What is wrong and how can I trouble shoot. To make it working again. What are the correct steps.
Kind regards,
Hakan91
Good luck everyone.