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Search Problem User Specific

I have one user who's having a problem with search in OWA & Outlook online mode.  It seems that he can't search email from the present back three weeks - he can however search email beyond that small window.

What's more, he's on the same database, uses the same CA servers, and no-one else is having this problem.  Anyone have a clue what might be occurring?

It's clear to me that it's likely NOT an Outlook problem as testing shows that he experiences the same problem in both Outlook & OWA.  I'm stumped.


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