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Exchange 2010 and Outlook 2010: Availability Service and Out of Office not available for a couple users

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We have an odd issue where only two users are unable to view free/busy information when creating a meeting request and are unable to set the out of office.  

- Both users are on Exchange 2010 (14.2) and Outlook 2010.
- Both users are domain administrators.
- Both users can view this information in Outlook Web App.
- Both users can view some calendars from Outlook (just not when booking meetings), other times they get "no connection."

Any insight as to why only a couple users are having this issue?

Thank you.



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