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The connection to Microsoft Exchange is unavailable when trying to add a calendar item or contact.

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I am having an issue with a specific user on Exchange 2010.  The user can add a calendar item or contact using OWA or mobile app, but when they attempt to do it from Outlook, they receive the following error: The connection to Microsoft Exchange is unavailable.  Outlook must be online to complete this action. 

I have already tried everything in a previous post - http://social.technet.microsoft.com/Forums/en-US/outlook/thread/c8a8a1a6-bf25-4d10-8a43-239e9387ee25

The problem occurs on any PC/laptop that we set this single users account up on so it leads me to believe the problem is on the server side. 

I have been pounding my head into my desk trying to fix this on and off for about a week now.  Any help would be appreciated.


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