I have Exchange 2010 SP2 RU8. We tried to install SP3 but continue to get a failure.
The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you
have the correct upgrade.
Error code: 1642
Here is the MSI log:
=== Verbose logging started: 5/30/2014 17:44:11 Build type: SHIP UNICODE 5.00.7601.00 Calling process: C:\Windows\System32\msiexec.exe ===
MSI (c) (F4:C8) [17:44:11:684]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (F4:C8) [17:44:11:684]: Font created. Charset: Req=0, Ret=0, Font: Req=MS Shell Dlg, Ret=MS Shell Dlg
MSI (c) (F4:CC) [17:44:11:699]: Resetting cached policy values
MSI (c) (F4:CC) [17:44:11:699]: Machine policy value 'Debug' is 0
MSI (c) (F4:CC) [17:44:11:699]: ******* RunEngine:
******* Product: {4934D1EA-BE46-48B1-8847-F1AF20E892C1}
******* Action:
******* CommandLine: **********
MSI (c) (F4:CC) [17:44:11:699]: Machine policy value 'DisableUserInstalls' is 0
MSI (c) (F4:CC) [17:44:11:699]: Cloaking enabled.
MSI (c) (F4:CC) [17:44:11:699]: Attempting to enable all disabled privileges before calling Install on Server
MSI (c) (F4:CC) [17:44:11:699]: End dialog not enabled
MSI (c) (F4:CC) [17:44:11:699]: Original package ==> C:\Windows\Installer\48e783.msi
MSI (c) (F4:CC) [17:44:11:699]: Package we're running from ==> C:\Windows\Installer\48e783.msi
MSI (c) (F4:CC) [17:44:11:715]: APPCOMPAT: Uninstall Flags override found.
MSI (c) (F4:CC) [17:44:11:715]: APPCOMPAT: Uninstall VersionNT override found.
MSI (c) (F4:CC) [17:44:11:715]: APPCOMPAT: Uninstall ServicePackLevel override found.
MSI (c) (F4:CC) [17:44:11:715]: APPCOMPAT: looking for appcompat database entry with ProductCode '{4934D1EA-BE46-48B1-8847-F1AF20E892C1}'.
MSI (c) (F4:CC) [17:44:11:715]: APPCOMPAT: no matching ProductCode found in database.
MSI (c) (F4:CC) [17:44:11:715]: MSCOREE not loaded loading copy from system32
MSI (c) (F4:CC) [17:44:11:731]: Opening existing patch 'C:\Windows\Installer\f63d4979.msp'.
MSI (c) (F4:CC) [17:44:11:731]: Opening existing patch 'C:\Windows\Installer\596a3.msp'.
MSI (c) (F4:CC) [17:44:11:731]: Original patch ==> C:\Temp\ExchSP3_RU6.msp
MSI (c) (F4:CC) [17:44:11:731]: Patch we're running from ==> C:\Temp\ExchSP3_RU6.msp
MSI (c) (F4:CC) [17:44:11:731]: SOFTWARE RESTRICTION POLICY: Verifying patch --> 'C:\Temp\ExchSP3_RU6.msp' against software restriction policy
MSI (c) (F4:CC) [17:44:11:731]: SOFTWARE RESTRICTION POLICY: C:\Temp\ExchSP3_RU6.msp has a digital signature
MSI (c) (F4:CC) [17:44:11:996]: SOFTWARE RESTRICTION POLICY: C:\Temp\ExchSP3_RU6.msp is permitted to run at the 'unrestricted' authorization level.
MSI (c) (F4:CC) [17:44:11:996]: SequencePatches starts. Product code: {4934D1EA-BE46-48B1-8847-F1AF20E892C1}, Product version: 14.2.247.5, Upgrade code: {A4A259AB-A77F-4039-832A-27B431DDFFEA}, Product language 1033
MSI (c) (F4:CC) [17:44:11:996]: Full optimizations are not possible in the patch sequencer because new patch[es] had been added in the current transaction.
MSI (c) (F4:CC) [17:44:11:996]: The patch sequencer will optimize its execution by not checking the applicability of applied patches.
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: verifying the applicability of QFE patch C:\Temp\ExchSP3_RU6.msp against product code: {4934D1EA-BE46-48B1-8847-F1AF20E892C1}, product version: 14.2.247.5, product language 1033 and upgrade code: {A4A259AB-A77F-4039-832A-27B431DDFFEA}
MSI (c) (F4:CC) [17:44:11:996]: Validating transform 'E14_DAT_RTMToE14_DAT_UPG' with validation bits 0x922
MSI (c) (F4:CC) [17:44:11:996]: Note: 1: 2749 2: E14_DAT_RTMToE14_DAT_UPG 3: C:\Temp\ExchSP3_RU6.msp 4: 14.3.123.4 5: 14.2.247.5
MSI (c) (F4:CC) [17:44:11:996]: 1: 2749 2: E14_DAT_RTMToE14_DAT_UPG 3: C:\Temp\ExchSP3_RU6.msp 4: 14.3.123.4 5: 14.2.247.5
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: QFE patch C:\Temp\ExchSP3_RU6.msp is not applicable.
MSI (c) (F4:CC) [17:44:11:996]: The original #_QFESequence table:
MSI (c) (F4:CC) [17:44:11:996]: PatchGUID: {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426}
ResultantVersion: 14.2.247.5
PatchFamily: E14_DAT
Sequence: 14.2.375.0
Type: QFE
MSI (c) (F4:CC) [17:44:11:996]: PatchGUID: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE}
ResultantVersion: 14.2.247.5
PatchFamily: E14_DAT
Sequence: 14.2.298.4
Type: QFE
MSI (c) (F4:CC) [17:44:11:996]: The pre-sorted #_QFESequence table: - this is useful to see if patches had been ordered correctly within resultant versions and patch families
MSI (c) (F4:CC) [17:44:11:996]: PatchGUID: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE}
ResultantVersion: 14.2.247.5
PatchFamily: E14_DAT
Sequence: 14.2.298.4
VersionOrder: 0
SequenceOrder: 0
Type: QFE
MSI (c) (F4:CC) [17:44:11:996]: PatchGUID: {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426}
ResultantVersion: 14.2.247.5
PatchFamily: E14_DAT
Sequence: 14.2.375.0
VersionOrder: 0
SequenceOrder: 1
Type: QFE
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: The initial #_Predecessor table:
MSI (c) (F4:CC) [17:44:11:996]: PatchFamily: E14_DAT,
PatchGUID: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE},
Predecessor GUID: NULL
MSI (c) (F4:CC) [17:44:11:996]: PatchFamily: E14_DAT,
PatchGUID: {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426},
Predecessor GUID: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE}
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: Step 1
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: patch {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE} (PatchFamily E14_DAT) will be sequenced.
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: Step 2
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: patch {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426} (PatchFamily E14_DAT) will be sequenced.
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: The resulting #_OrderedGUIDs table:
MSI (c) (F4:CC) [17:44:11:996]: Patch: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE}
Order: 0
(Family: E14_DAT)
MSI (c) (F4:CC) [17:44:11:996]: Patch: {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426}
Order: 1
(Family: E14_DAT)
MSI (c) (F4:CC) [17:44:11:996]: The ordered #_QFESequence table: - has the final sequence of QFEs. It lists each PatchGUID only once.
MSI (c) (F4:CC) [17:44:11:996]: PatchGUID: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE}
ResultantVersion: 14.2.247.5
PatchFamily: E14_DAT
Sequence: 14.2.298.4
Order: 0
MSI (c) (F4:CC) [17:44:11:996]: PatchGUID: {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426}
ResultantVersion: 14.2.247.5
PatchFamily: E14_DAT
Sequence: 14.2.375.0
Order: 1
MSI (c) (F4:CC) [17:44:11:996]: PATCH SEQUENCER: there's no supersedence information available, so no patches will be superseded.
MSI (c) (F4:CC) [17:44:11:996]: SequencePatches returns success.
MSI (c) (F4:CC) [17:44:11:996]: Final Patch Application Order:
MSI (c) (F4:CC) [17:44:11:996]: {1B1DA2D5-6EFD-4EF7-B225-EAFBF51ABCBE} -
MSI (c) (F4:CC) [17:44:11:996]: {2D4DEC16-9DFE-4A3F-89C7-8D19F374B426} -
MSI (c) (F4:CC) [17:44:11:996]: Other Patches:
MSI (c) (F4:CC) [17:44:11:996]: Unknown\Absent: {32539431-026C-467E-98AD-9932CAC4B304} - C:\Temp\ExchSP3_RU6.msp
The upgrade cannot be installed by the Windows Installer service because the program to be upgraded may be missing, or the upgrade may update a different version of the program. Verify that the program to be upgraded exists on your computer and that you have
the correct upgrade.
C:\Windows\Installer\48e783.msi
MSI (c) (F4:CC) [17:44:11:996]: Product: Microsoft Exchange Server - Update '{32539431-026C-467E-98AD-9932CAC4B304}' could not be installed. Error code 1642. Additional information is available in the log file C:\Users\dgates\AppData\Local\Temp\2\MSI4736a.LOG.
MSI (c) (F4:CC) [17:44:11:996]: Windows Installer installed an update. Product Name: Microsoft Exchange Server. Product Version: 14.2.247.5. Product Language: 1033. Manufacturer: Microsoft Corporation. Update Name: {32539431-026C-467E-98AD-9932CAC4B304}. Installation
success or error status: 1642.
MSI (c) (F4:CC) [17:44:11:996]: Note: 1: 1708
MSI (c) (F4:CC) [17:44:11:996]: Product: Microsoft Exchange Server -- Installation failed.
MSI (c) (F4:CC) [17:44:11:996]: Windows Installer installed the product. Product Name: Microsoft Exchange Server. Product Version: 14.2.247.5. Product Language: 1033. Manufacturer: Microsoft Corporation. Installation success or error status: 1642.
MSI (c) (F4:CC) [17:44:12:011]: MainEngineThread is returning 1642
=== Verbose logging stopped: 5/30/2014 17:44:12 ===
HossFly, Exchange Administrator